It became very essential nowadays for business to keep in touch with their clients to serve them better their services. Clients felt with many issues that need to resolve by the company. These companies now started to think of chatbots that assists them lot better rather than to attend the phone calls or chat mediums. Now industry fully depends on customer services which are revolutionized. Clients like to get advice when they buy something and chatbots helps them in this case.
What are Chatbots?
Chatbots are the kind of computer program that gives the real experience of conversation or chatting with the clients. The chat interface lets chatbots to communicate with the users. Even it is almost applicable to use with all popular messaging apps. Chatbots recognize well the written and spoken text and translate its exact meaning. It fetches necessary information and provides it to the clients. Now chatbots are accepted as the future of better customer services and management as well.
There are two chatbot technologies used named as command based chatbots and AI based chatbots.
Command Based Chatbots- It is based on databank where the replies and heuristics are stored. Bots respond to the selected answers that link with the queries. These chatbots are unable to build a new text. It can reply for the limited set of queries so the manual assistance will be required for the intricate queries. It is bounded with the functions and cannot execute function which is outside of the code. Chatbots understand first the queries to answer. It takes use of dynamic search and template search to understand and reply to queries.
AI Based Chatbots- It responds on unclear queries. This chatbot make replies from scratch by taking use of natural language processing. This chatbots became much smarter with time era and learnt from the past queries and answers.
7 Reasons to Invest in Chatbots
Think over communication knack of the consumers- Messenger services are broadly enhancing in these recent days. People like a lot to use of WhatsApp, Facebook Messenger, Twitter or such kind of apps on a regular basis. Its use is not just limited to text the messages to people, but they can also use this social app for several purposes. Consumers use chatbots which are the communication channel to have the best experience of chatting. Online channels like chatbots help you to converse effectively with customers that simplify the given task.
Guarantee users an exceptional experience- Chatbots use the natural language process that makes users to ask their query with a natural way and converse with chatbot as they interact with their friends and colleagues. These chatbots makes easier for users to get the proper information what they look for. Websites and Apps create so many steps to get into the desired information and that is not an actual way to have info as it consumes your valuable time.
Shorten info research of users- Chatbots shorten the information, research of their customers. It solves their queries within time with proper solution what their customers needed. It gives quick response to users so they do not feel about wasting their precious time.
Relevant information to be given for valuable customers- Websites and Apps do not have intuitive information and these mediums can easily daunt them. These chatbots came with the functions of communication that helps to get the relevant information of any query. Users get easier with this mode when they receive the solutions without making any efforts. It helps you by filtering the option and chooses the best one for you. It does not show any passive user experience as websites and app shows.
Build personal user experience- Chatbot assists you to build a personal user experience. It is completely depends on what kind of query users ask then the solution also will be different from the chatbots. Though these bots are artificial intelligence based but learnt always with every interaction from the users. It lets your business to give a wonderful experience to each user and in result, it builds a positive image.
Create more attention for the business- Chatbot is really an advanced and amazing technology for users. It helps to develop more attention for the business or brand. In recent days, people get bothered by using of Apps but Chatbots are in a trend that is spreading around the globe. It gives fast response to the customers of a particular company.
Customer service operates 24*7- It is the big advantage of chatbots as these are constantly available. Chatbot offers round the clock customer support to the users hassle free. There is no any requirement of employees in the office as they do not suffer with the limitations of human agents. It takes a load of the customer support team. Chatbot taking care your need of communication 24*7 and reduces your all efforts.
About The Author: Ravi is a content writing intern and Love to write content on technology and Mobile app development related topics which are in trends.